I have had an excellent experience using Archway Facilities and I would not hesitate to recommend them. They provide a consistently professional cleaning service and our dedicated cleaners are extremely thorough, conscientious and committed to cleaning to the very highest standards. The team always arrive promptly, in smart uniform and take great care to follow all H & S rules while on-site.
Overall an excellent service that went above our expectations
We have had Archway service our building since February 2015. At their suggestion, we started with a deep-clean – an exercise I would thoroughly recommend as it lays the foundation and basis for both sides to move forward.. They have provided us with excellent service ever since. They typically clean our building during the afternoons – however, there is always flexibility on both sides.
During this short time, any issues have been addressed immediately in a professional, friendly manner. On the occasions our ‘regular’ cleaner is absent, the alternative cover is provided, whereby we do not have the headache of ‘not being cleaned’. Telephone calls and e-mails are always responded to in a timely manner. Frequent visits are made to our facility to guarantee quality service and ensure our needs are being met – this is a small, friendly, professional company – I would highly recommend Archway for any of your needs
We have been working with Archway Facilities for several years and they have proven to be both professional and reliable. The management team take extra care to listen to our needs and always deal promptly with any queries. The cleaning staff are friendly, helpful and have a very keen eye for detail that makes them stand out from the rest. We are extremely pleased with the quality of service they provide and would highly recommend.
I am especially for the way this work was coordinated and organised. I met with (Archway) before and after the work was carried out and witnessed first-hand how hard everyone was working. Archway Facilities conducted a deep clean of the entire house leaving the house in immaculate condition throughout.
This work needed to be done before the house was sold. Subsequently, it came as no surprise when we managed to find our client a buyer within the first week of marketing the property leaving everyone feeling extremely satisfied and happy at the end result. Had the house not been cleaned to such a high standard it would not have sold so quickly or for such a good price.
I will have no hesitation whatsoever in recommending Archway Facilities on future projects and therefore look forward to working with you again; it was a pleasure working with you all, demonstrating such a positive “can and will do approach” throughout.
We’ve used Archway facilities as our cleaning contractor for many years and have always been impressed with their level of customer service; they are easy to contact, very responsive and the quality of the cleaning has always been excellent. Our cleaner is clearly committed to doing a good job for us, she is punctual, polite and a pleasure to have on site. I wouldn’t hesitate to recommend them to other companies.
Archway Facilities has supported 3 sites for the last 18 months on behalf of Collegiate. These sites are luxury student accommodation in prime locations of the city. They have very successfully supported us in offering an exceptional standard of cleanliness throughout all sites not only in the common areas but also within the apartments themselves. Their staff is punctual and proactive and very appropriate in front of tenants. I would highly recommend them to any prospective/new client. I would also include the office staff as very professional.
“Since launching Grow Coffee House on South Street, Exeter (and moving our publishing team into the same premises), we have been using Archway Facilities for our regular window cleaning. A big factor in the success of a Coffee House is people walking by, looking in and seeing a welcoming and vibrant atmosphere. The regular and high-quality job that the guys from Archway do for us is an important factor in the environment that we have created. Thank you!”
Archway are responsible for the entire building, which we believe is the best testament to their ability to consistently meet our high standards. Having managed an extremely busy Mercedes-Benz Retailer, we understand there will always be problems when housekeeping is held to a high standard.
One of Archway Facilities’ strengths is their ability to keep problems to an absolute minimum and act quickly to resolve any problems that do come up. In our experience, Archway Facilities is always determined to meet or exceed our high expectations. At this point, we are enjoying an almost “worry-free” relationship, one that is producing for us the high standard of cleaning services we expect in our building.
Steve Johnson, Service Manager – Mercedez Benz of Exeter
Archway Facilities has been cleaning our office for a number of years and we have found them to be extremely reliable and helpful. They are always willing to go that extra mile to help with any situation that arises and if there are any problems they are dealt with immediately. We find that the cleaners are very efficient, punctual and friendly and It’s always such a treat to come into a sparkling office. We would not hesitate to refer them to anyone looking for a professional service.
I have found Archway Facilities to be a very efficient, hard-working team who provide a very high standard of cleaning.
Archway Facilities are our daily cleaning contractor for our 50,000 square foot office and their high standards are maintained throughout their team of Cleaning Operatives, Supervisors and Management.
I have also used them for a number of individual projects, for example, end of tenancy property cleans, floor tile grout stripping & sealing and residential cleans. I would be happy to recommend them for any cleaning project small or large.
We have found Archways Facilities to be professional and consistently provide a great standard of cleaning and value. We have been very pleased with the cleaning services by their team. Their team members are punctual, courteous and efficient.
Archway have been contracted to clean our Exeter office from its inception in 2013. Prior to this Snezana cleaned our office herself from 2010 until she formed the company in 2013.
Our long term relationship is proof that the service provided is quite exceptional. We would not hesitate to recommend their services.
We have used Archway Facilities for several of our rental properties and they are always professional, pleasant to deal with and do a great job every time! Using a locally based company was an important factor for us when selecting a contract cleaning team and Archway Facilities have proven to be reliable, honest and dedicated. They take the time to listen and understand our requirements, always arrive on time and are available at short notice when the need arises. So, we would definitely be happy to recommend Archway Facilities to other local businesses.
We used Archway Facilities to clean three of our properties at very short notice. We felt they offered a competitive price and found them to be very organised, professional & courteous. We found their staff to be pleasant and trustworthy and all arrived on time. They worked very hard to give a thorough clean throughout. We would definitely recommend this company
Archway cleaning has provided us an excellent cleaning service for 4 years. In that time the standard of cleaning, consistency, reliability and the flexibility provided by the company have been exceptional. I recall on the occasion of an inspection, I requested that the surgery had a deep clean. This was delivered with the minimum of fuss, at a reasonable price and to a high standard. The cleaners who are supplied are well trained, accommodating and flexible in their approach.
All health and safety regulations are provided by the company; staff insurance, COSHH assessments, and monthly cleaning audits. I have no hesitation in recommendation ARCHWAY cleaning.
We have found Archway Facilities very professional and the cleaning has improved to a very high standard. The Client Account Manager is always on hand to manage the cleaners wherever needed and also to ensure holiday and sickness are always covered. I would highly recommend Archway facilities to any potential client, as they always do what they say they are going to do. We are extremely pleased with the services offered and glad we appointed them.
We have worked with staff from Archway Facilities Ltd during our busy vacation season and recently in term-time, overall we are very pleased with the work undertaken by the team. The team are always polite and work hard to get the job done. The whole process, from day-to-day task allocation, through to liaising with Snezana is easy and each member of their team is professional in their approach. We will certainly continue to work with Archway Facilities Ltd in the future.
We are extremely pleased with the service that Archway Facilities have provided for us over the last few years. Their communication is excellent, responding to queries and addressing any issues promptly and in a professional manner.
Their office staff and employees are very friendly and deliver exceptional standards all year round. I would highly recommend them.